When technology just works

After getting to Bowling Green, Ohio for the the conference I mentioned in Thursday’s rant, I found out that I was only about ten minutes away from a good friend of mine. As I had never been to Bowling Green before, I used my XV6700 and Bluetooth GPS receiver with Mapopolis to guide me and track mileage for reimbursement next week. On the way up, I listened to some Fair Game podcasts in Windows Media Player on the PDA via an FM transmitter on my car’s stereo, while Mapopolis and the GPS guided me safely to the hotel with accurate directions. As I drove, someone called me, Media Player paused itself, and I answered the call on my Bluetooth headset with the press of its button. When done, the call ended, and Media Player resumed right where it left off.

After I got some time away from the conference at the end of the day Thursday, I arranged to visit my friend and his family at their house. As I’d never been there before I was not familiar with the area, he gave me directions, but I decided that I wanted a little technological backup. I fired up Microsoft’s Live Search on the phone, told it to use the GPS, and asked it to generate directions to his house from the current GPS position. It worked perfectly, downloading map data as I drove via the EvDO connection and updating the display with the next turn as I approached it. While it doesn’t do text-to-speech, spoken directions, rerouting in the case of a missed turn, or many other driver-friendly things that Mapopolis does, it definitely shows where navigation technology might be headed in the near future. As wireless data becomes more ubiquitous, things like this will become much more useful and common. I look forward to devices having built-in GPS receivers so the need for a separate receiver is a thing of the past.

I went to his house again after the conference ended on Friday afternoon, this time giving Google Maps for Windows Mobile a try. I found it to be much more clumsy than Live Search; it lacks the finger-friendly features of Live Search which make it simple to locate things with a minimum of typing. The GPS position indicator is small, hard to see, doesn’t indicate the direction of travel, and I found that it often didn’t center on my location automatically after switching from map, to directions, and back again. I do like the large finger-friendly zoom in/out buttons on-screen, which seem easier to use than Live Search’s method of zooming.

The one thing I did notice is that Google often has more current, and much higher resolution satellite imagery than Live does, but Live Search wins in just about every other way in my book. Neither one is a full replacement for dedicated navigation software — yet — but I do see myself using Live Search more than Mapopolis in the future.

Hmm, somehow this became a product mini-review… The point of this post is that my trip was a technological success. My gadgets all just worked with the exception of my laptop and the hotel’s Internet access which never worked. Except for when I was on my friend’s wireless network, the laptop never got used and in retrospect, I could have just left it at home and not had to tote it around the conference. I was able to keep up on e-mail, listen to some fun podcasts, read my RSS feeds via Google Reader, and was able to find new places and meet up with friends because of my PDA, a reliable phone network, and mobile technology that did what it was supposed to do. I was very impressed!

Bad day in tech

All I can say is that I must have done something to offend the technology gods. As I type this on my PDA, my broadband service is out and my hosted Exchange service from 4SmartPhone has been unavailable for one full day. I first noticed that last night when I tried to sync two new appointments from my PDA and got the oh-so-cryptic ActiveSync “Support code: 0×85010014″. So since it was raining, I decided to pop in the first of my Buffy the Vampire Slayer season 6 DVDs and discovered that my DVD player is dying.

WOW, my broadband ISP, can’t get anyone here until next Tuesday, but when I told them my neighbor, who has home phone and Internet service through them, is also down and has no usable phone, they said if she calls, they can get someone out today. I just got a call from her and someone should be to her house within the hour. It’s interesting that a tech is available on short notice when phone service is involved, but they can’t come out for three days for plain old Internet service, even though it comes in on the same cable, through the same modem, and is handled by the same techs. This has been a recurring problem for over a year. They come out, “fix” something, it works for a month or so, then goes out again. The last major outage lasted about four days and got us a ten dollar service credit each month for a year. The next outage will result in switching providers to Time Warner RoadRunner… which may not be any better, but at least it’ll be different.

Okay, thumbs are tired now.

Update: Service was restored at about 21:00 EDT Saturday night after being out for approximately six to seven hours. We got a call from WOW this morning asking if everything was okay. They explained that there was an outage in the area and that it had been fixed. Thanks, WOW, for the follow-up call, but you’ve got to do something to fix this for good. These monthly outages are just unacceptable.