Adobe: A study in (un)usability
Okay, my first post in two months, and it’s going to be another rant. Sorry.
I’m a big user of keyboard shortcuts. More often than not, if I can do something with a keyboard rather than reaching for the mouse, that’s what I’ll do. Every Windows application that I have used since Windows 3.0 — and even some DOS apps before then — has used the keyboard shortcut Alt-F, A to bring up the File menu and select “Save As….” In Adobe Photoshop CS, however, Alt-F, A is “Open As….”
Then we come to Adobe Acrobat 7. In every previous version of Acrobat I could press H or Z to switch to the Hand and Zoom tools, respectively. But not in version 7. No, in Acrobat 7, I must use the mouse to select these tools from a somewhat cluttered and unintuitive toolbar. It’s almost as if another development team took over Acrobat after version 5 and makes it worse with each new release. (Though 6 was by far the worst.)
I’ve become increasingly amazed at Adobe’s arrogance over the years, but this is getting stupid. You don’t just change established GUI conventions; especially not on tools used by thousands of professionals who rely on your software for their livelihood. Don’t force your users to unlearn keystrokes which have become instinctive over years of use. Or if you do, at least give users the ability to edit the menus so they can go back to the standard way of doing things. I’ve been using Photoshop CS for about a year now and I still end up with the “Open As…” dialog almost every single time I use it.
May 5th, 2005 at 22:01
is this my cousin dave? i see that you have been busy in CA
May 5th, 2005 at 22:33
Nope. I occasionally get an e-mail destined for another Dave Beauvais out there. From some Google searches and misdirected e-mails, he seems to be in the US Navy and lives in California. I’m pretty sure he’s the one you’re looking for.